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• Mardi 23 Novembre 2010
  Petit Déjeuner sur le thème Formation Intermediate v3 Presentation globale

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ITIL V2

• ITIL Sensibilisation V2
• ITIL Foundation V2
• ITIL Practitioner Release and Control
• ITIL Practitioner Support and Restore

ITIL V3

• ITIL Sensibilisation V3
• ITIL Foundation V3
• ITIL Foundation Bridge V2-V3
• ITIL Bridge Service Manager V2-V3
• ITIL Intermediate Capability support et analyse operationnels OSA
• ITIL Intermediate Capability mise en production controle et validation RCV
• ITIL Intermediate Capability planification protection & optimisation PPO
• ITIL Intermediate Capability offres et accords de services SOA
• ITIL Intermediate Lifecycle stratégie des services SS
• ITIL Intermediate Lifecycle conception des services SD
• ITIL Intermediate Lifecycle transition des services ST
• ITIL Intermediate Lifecycle exploitation des services SO
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• ITIL Intermediate gestion tout au long du cycle de vie des services MALC

ISO 20 000

• ISO 20 000 Foundation
• ISO 20 000 Professionnal Management and Improvement of ITSM Processes (PMI)